What it is
Shared Access lets you invite additional users to access your Keyword.com account using their own login (email + password), instead of sharing your credentials.
These invited users are called add-on users.
Why it matters
Shared Access helps you collaborate without:
Sharing your personal password
Giving everyone full admin access
Risking accidental changes to settings or data
It also lets you limit access to specific Google SERP Projects so people only see what they should.
How access works
Add-on users log in with their own credentials
When you add an add-on user:
They receive an email saying access was shared with them
The email includes a temporary password
After they log in, they can change their password from their settings
Types of permission
Access | Permissions |
View only | Can view data Cannot edit or delete anything |
Add-on user | Standard add-on user Can view and edit (within the areas they have access to) |
Admin add-on | Can modify account settings Can create and delete add-on users Full access to settings and billing |
Optional restriction by Google SERP projects
You can restrict add-on users so they can only view/manage certain Google SERP Projects.
If you set specific Groups, the user will only have access to those Groups
If you leave the Groups field blank, the user will have no restrictions (they’ll see everything their permission level allows)
How to add users
Go to Shared Access
Click Add user
Enter the user’s email
Add a password
Choose the permission level
(Optional) Select Projects Groups to restrict access
Save
⚠️ What happens if the same email exists as a regular account and an add-on user?
If there is both:
a regular Keyword.com account, and
an add-on user
…with the same email address, Keyword.com will first try to authenticate the regular account, and then the add-on user, using the provided email/password combination.
Managing existing users
From Settings → Shared Access, you can:
Change a user’s role
Remove a user’s access
Review who has access and at what level
Changes take effect immediately.
How to share access to someone who already has a Keyword.com account
If the person already has a regular Keyword.com account under the same email, you can still add them as an add-on user using plus-addressing.
Example:
If their email is
[email protected]Add them as
[email protected]
Keyword.com will treat it as a distinct login for the add-on user.
Changing the primary account email
At this time, the primary login email for an account cannot be directly edited.
If you need to change the main account email, the recommended approach is to create a new Admin user and disable the old one.
Step 1: Add a new admin user
Click your avatar (top right)
Go to Settings
Open the Shared Access tab
Enter the new email address
Select Add-on Admin access with no project limitations
Click Save
Step 2: Disable the old account
Once the new Admin has full access:
Disable the original account
Disabling an account:
Prevents login attempts
Prevents password resets
Preserves all project data
Best practices
Use View only for stakeholders who only need reporting access
Use Add-on user for teammates doing day-to-day work
Use Add-on Admin access sparingly (settings + user management)
Prefer Project restrictions whenever you’re sharing access with clients or external partners
Review Shared Access periodically and remove users who no longer need access