What it is
All billing rules apply across both Google SERP Tracker and AI Visibility Tracking, unless stated otherwise.
Payment methods
Keyword.com accepts credit card payments only.
We do not support bank transfers, checks, or alternative payment methods
A valid credit card is required to start and maintain a subscription
Billing cycles
Subscriptions can be billed on one of two cycles:
Monthly
Yearly
Your billing cycle is selected at checkout and renews automatically unless changed or cancelled.
Invoices & receipts
For every successful charge, an invoice is generated automatically.
Invoice copies are available in the Billing page of your workspace
You can view and download past invoices at any time
Taxes & VAT
We automatically calculates and apply taxes based on your billing address and tax status. This ensures taxes are handled correctly according to local regulations.
How tax is determined
Taxes are calculated using the following information:
Your billing address (country and region)
Whether you have provided a valid VAT ID (for applicable regions)
Stripe validates VAT IDs and applies the correct tax treatment automatically.
EU customers & VAT
If you are based in the EU:
With a valid VAT ID on your account
VAT is not charged (reverse-charge applies)
Without a VAT ID on your account
Local VAT is charged, even if your business is VAT-registered
⚠️ Important:
It is the customer’s responsibility to add a valid VAT ID to their account
VAT cannot be reverse-charged retroactively if a VAT ID was missing at the time of invoicing
Common VAT questions
Why was I charged VAT even though I’m a business?
Why was I charged VAT even though I’m a business?
If no valid VAT ID was present on your account at the time of billing, VAT is applied by default.
I have a VAT ID but forgot to add it, can VAT be removed later?
I have a VAT ID but forgot to add it, can VAT be removed later?
No. VAT treatment is determined at the time of invoice creation. Adding a VAT ID later only affects future invoices
Are you allowed to charge VAT if I didn’t provide a VAT ID?
Are you allowed to charge VAT if I didn’t provide a VAT ID?
Yes. When no VAT ID is provided, tax must be applied according to local regulations.
Refund policy
Keyword.com does not offer refunds.
This applies to subscription payments and add-ons
Cancelling a subscription stops future renewals but does not refund the current billing period
Upgrading your subscription
If you upgrade your subscription:
The upgrade takes effect immediately
You are charged a prorated amount for the remainder of the current billing cycle
New limits and features are available right away
Downgrading your subscription
If you downgrade your subscription:
The downgrade takes effect at the end of the current billing cycle
Your existing limits and features remain active until then
No credits or fees are refunded for the current period
Add-ons & one-time purchases
Keyword.com offers add-ons that can be purchased separately from your main subscription.
Common add-ons include:
Temporary increases in SERP keyword limits
Additional AI Visibility credits
Extra on-demand SERP updates
Add-ons:
Take effect immediately
Are charged at checkout
Do not change your base subscription plan